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What to do in the event of a death

A loved one has passed away. What now?

When a loved one passes away, you are faced with many challenges. In addition to the grief, important decisions must be made in a short time. During these difficult moments, Uitvaartzorg Cromboom is there for you day and night to guide you with peace, care, and personal attention.

In the event of a death, you can reach us 24 hours a day, 7 days a week at 02 688 44 94. We will assist you immediately and guide you step by step through the entire process.


Death at home

When a death occurs at home, first contact the general practitioner or the on-call service. The doctor will officially pronounce the death and complete the necessary documents digitally via the government system.

The death must first be digitally registered by the doctor before a funeral director is permitted to transport the body. To download the necessary documents for transport, we ask that you have the deceased's national register number at hand. Using this, we can consult the online notification and request permission for transport .

Next, you can contact Uitvaartzorg Cromboom. We will come to the location as soon as possible, guide you through the first practical steps, and discuss the further arrangements for the funeral together. If desired, we can arrange the transport of your loved one to our funeral home or assist you with a home viewing.

Tip: If possible, also have the deceased's identity card ready. This helps us to complete the administrative formalities quickly and correctly.


Death in a hospital or residential care center

In the event of a death in a hospital, residential care centre, or other care institution, the death is pronounced by the competent physician and the necessary administrative steps are initiated.

It is important to know that the family is always completely free to choose a funeral director. You are under no obligation to work with a company suggested by the institution or one that is frequently used. The choice of funeral director rests exclusively with the deceased (if wishes regarding this are known) or with the next of kin.

No healthcare institution, hospital, or residential care center may impose a specific funeral director or recommend one exclusively. Therefore, never allow yourself to be pressured into making a choice immediately. Take your time to choose a funeral director who aligns with your wishes and expectations.

An exception to this applies to funerals organized by the Public Centre for Social Welfare (OCMW). In that case, the funeral director is appointed in accordance with the applicable government procedures. Municipalities and OCMWs periodically issue a public tender for this purpose, allowing various companies to submit their proposals. Based on objective criteria, a funeral director is subsequently appointed for a specific period.

If you choose Uitvaartzorg Cromboom, we will take care of all further formalities after you contact us. We arrange for the transport of your loved one, guide you through all administrative steps, and assist you in the complete organization of a personal and dignified farewell.

Are you unsure whether you are free to choose Uitvaartzorg Cromboom? Please feel free to contact us at 02 688 44 94. We would be happy to inform you about your rights and guide you with respect and transparency from the first contact.


What do you need to arrange immediately?

Do not worry if you do not have all the documents or information at hand immediately. We will guide you through this during our first meeting.

If possible, have the following items ready:

  • Identity card of the deceased
  • Any testamentary disposition
  • Marriage certificate
  • Clothing for the deceased
  • Photos for personalized printing
  • Family member details for the funeral notice

We assist you with all administrative formalities and provide clear explanations for every step.


Discussing the funeral together

During a personal conversation, we listen to your wishes and those of your loved one.

Together we discuss, among other things:

  • Burial or cremation
  • Religious or civil ceremony
  • Music selection
  • Funeral letters and printed matter
  • Flower arrangements
  • Coffee table or gathering
  • Greeting hours
  • Personal touches and memories

We believe that every life is unique and that every farewell may also be unique.


Administrative support

After a death, there are often many administrative obligations involved. We assist you with this as well.

We provide, among other things:

  • Notification of death
  • Applying for permits
  • Reservation of crematorium or cemetery
  • Layout and printing of funeral cards
  • Funeral notices
  • Administrative support after the funeral by Legacio

This way, you can focus on what is truly important: saying goodbye to your loved one.


Personal guidance from start to finish

At Uitvaartzorg Cromboom, you have a single point of contact throughout the entire process. This means you do not have to repeat your story every time, and you are assured of personal and dedicated guidance.

With respect for your wishes, we ensure a warm, dignified, and meaningful farewell.


Cromboom Funeral Care is at your service day and night.

Are you dealing with a death?

Call us immediately at:

02 688 44 94

We are available 24 hours a day and are ready to guide you with care, calm, and respect during these difficult moments.

"We cannot take away grief, but we can make it more bearable by standing by your side, from the first phone call until long after the farewell." – David Cromboom.


Frequently asked questions about a death

After a death, the same questions often recur. Therefore, at the bottom of this page, we have compiled an overview of the most frequently asked questions regarding death, funeral arrangements, cremation, burial, home viewing, costs, and administration.

This way, you will quickly find answers to practical questions that may arise in the first days after a death.

Is your question not listed? Then do not hesitate to contact us. We are available 24 hours a day and would be happy to assist you personally.

View our frequently asked questions below.



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May the deceased person be laid out at home or at another location?

Yes. In many cases, a deceased person can be laid out at home or at another suitable location. This can be a familiar environment where family and friends can say goodbye in peace. A home viewing often offers more freedom regarding visiting times and can help make the farewell a more personal and intimate experience.

Thanks to modern techniques such as care and thanatopraxy, a home viewing may be possible for several days, depending on the circumstances and the condition of the deceased. During a personal consultation, we will review together which options best suit your wishes.

In addition to a viewing at home, a viewing can sometimes also take place at another location, such as a residential care center, a specialized farewell location, or another place suitable for this purpose.

Cromboom Funeral Care is happy to advise you on the practical, legal, and hygiene requirements and provides the necessary guidance and support so that everything proceeds serenely and respectfully.


What should I do when a family member passes away?

  • Upon the death of a family member, it is important to follow the following steps:
    1. Call a doctor: Contact a doctor immediately to officially pronounce the death. The doctor will report the death digitally, which is necessary for further processing.

    2. Contact a funeral director: As soon as the death has been officially confirmed, you can contact a funeral director. They will guide you through the next steps and help arrange the funeral.

    3. Inform family and friends: Notify close family members and friends of the passing. This can be done by telephone or in person.

    4. Arrange the funeral: Together with the funeral director, you can plan the funeral and make the necessary decisions, such as the choice of coffin, the location of the ceremony, and any mourning cards.

    5. Administrative matters: Ensure that you handle the necessary administrative matters, such as notifying authorities and settling the estate. This may include contacting a notary or legatee, among other things.

What are the invoice conditions at Cromboom funeral care?

    • The invoice is payable in cash, without discount, within 30 days of issue, as we do not intervene in the liquidation of the inheritance tax.
    • If this invoice has remained unpaid and no payment has been made after a reminder of 15 days,
    • In the event of non-payment on the due date, the customer is also obliged to pay compensation for non-payment, equal to 10% of the invoice amount, with a minimum of € 125.00, and this apart from the interest compensation determined in the previous article.
    • The delivered goods remain our property until full payment of our invoice.
    • Any complaints must be made immediately and by registered letter, no later than eight days after delivery or receipt of the invoice.
    • In the event of a dispute, only the Courts of Leuven shall have jurisdiction, subject to Belgian law.
    • In the absence of a correctly executed delivery of our services, the same conditions apply in favor of the customer, as stated in article 3 of our invoice conditions.

Am I obliged to take a coffin? And can I make these myself?

In Belgium you are legally obliged to take a coffin or shroud for burial or cremation.
Both the coffin and shroud will be used for burial or cremation and will not be replaced by a cheaper one. When a coffin or shroud is closed, it may not be opened again without permission from the Mayor.

Coffins must meet a number of conditions:

they are made from a natural material
the glues and lacquers used are biodegradable
the handles are made of perishable material or can be easily removed from the outside
the inner lining consists of natural and biodegradable substances
If the coffin is intended for cremation and is not made entirely of solid wood, then the materials used give at least comparable results in terms of emissions and ash remains during cremation.
There are also a number of requirements for corpse casings:

they are made from a natural material
they comply with a number of technical standards so that the moisture permeability, strength and degradability of the material used is assured
the bottom plank used for transport and that is buried and cremated meets the same conditions.
Coffins and body casings that have come into contact with remains may not be reused.

Can I choose who the funeral director is with funeral insurance?

All funeral insurances in Belgium are independent. This means that you always decide who the funeral director is. Even with a Dela funeral insurance, you can go to a non-Dela funeral home.

We accept everyone and every type of funeral insurance.

Can we as a family choose the crematorium where the ceremony or cremation takes place?

Naturally, the family chooses in which crematorium the funeral and/or cremation takes place. We have certain crematoria that we visit often, but we can go to any crematorium in Belgium. A crematorium is an intermunicipal company and therefore owned by the state, which means that every funeral director in Belgium can go there. If the municipality where you reside is part of a specific intermunicipal company, you will receive a discount on the cremation.

Is a funeral celebration/ceremony allowed somewhere other than the auditorium of the funeral home or crematorium?

It is common to have a funeral take place in an auditorium of the funeral home or crematorium. In addition, it is possible to hold a funeral at other locations, so it is possible to rent an event location, party room, etc. to hold a service. It is also possible to organize a funeral at home or in the garden.

When will our bank account be blocked?

Upon notification of the death, the bank account of the deceased and the joint accounts of the spouses are immediately blocked. However, the funeral costs and the costs of the last illness can always be paid on presentation of the invoices.

Do we need to contact a notary to declare the estate?

No, this is not mandatory. It is advisable to do this when filing a declaration with immovable property, because ownership titles change.

Can the deceased be buried in the same grave as his or her partner?

Each municipality has its own regulations for their cemetery. For example, it is possible that this is allowed in one municipality and not in another. Usually this must be provided for the partner who dies first. Ask us, we will help you.

Can we carry the coffin into the church ourselves?

Only the flexibility of the funeral director plays a role here.

If you can better deal with your loss in this way, you should simply report it.

Should the deceased be immediately transferred to a funeral home?

No, the family decides whether to stay at home for one or more days.

When the deceased is laid out at home for a longer period of time, specific measures must be taken. (embalming/thanatopraxy)

Is a cremation cheaper than a burial?

One would think that a cremation is cheaper than a traditional burial.

Indeed: a cremation in itself is not that expensive. But there is more to it: the urn, interment or burial with possibly an urn/columbarium stone, the extra hours of the staff and the extra travel.

But all this usually does not outweigh a large grave monument at a traditional burial.

Is a funeral expensive and what does it cost?

This is a question that concerns many people. In principle, you determine the price of a funeral yourself. Every funeral director has a number of fixed rates and costs that everyone pays, regardless of how large or small the funeral is. These rates are more or less at the same level, depending on which service is provided. The different “variables”; which coffin, which mourning print (and how much), a cremation, a coffee table, the stone and flowers determine the final price.

Can the ash urn be kept or scattered in a place other than the cemetery?

From July 1, 2004, you can take home the ashes or part of the ashes of first-degree relatives. The ashes may also be buried or scattered in a place other than the cemetery, with the permission of the land owner. To be clear, this concerns the ashes of your children, parents, spouse, adoptive children, adoptive parents, brothers and sisters. For this purpose, you must complete a model declaration and sign it by all first-degree family members.

Can I arrange my funeral in advance? Are there people who do this?

Yes

There are many people young and old who decide to arrange their funeral themselves in advance.
This can be for various reasons. For example, because one no longer has a family or to spare the surviving relative all this.

How can I arrange a funeral in advance?

You can arrange a funeral in advance by taking out funeral insurance or by recording your wishes in a will. This ensures that your wishes are clear and that your family has less worries during the funeral arrangements.

Can we choose a funeral director where we want?

Yes,

There is no legal provision that obliges the family to choose a particular Funeral Home.
The family itself decides which Funeral Home they go to.

What to do in the event of a death
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